Frequently Asked Questions

1. What services do you offer?

We provide a variety of cleaning services tailored to meet your needs. Our main services include:

Residential Cleaning: Maintenance cleaning, deep cleaning, and move-in/move-out cleaning.
Specialty Services: Carpet shampooing, appliance deep cleaning, and more.
One-Time & Recurring Services: Choose a one-time cleaning or set up a recurring schedule (weekly, bi-monthly, or monthly).

If you're looking for something not listed, please ask—we can usually accommodate special requests.

2. How do I book a cleaning?

Booking with us is easy! You can schedule your cleaning by:

Phone: Call or text us at 571-719-7011 and speak with one of our friendly team members.
Online: Visit our website and use our easy booking form.
Email: Send us a message at support@capitolcleanersllc.com, and we’ll get back to you as soon as possible.

3. What areas do you service?

We primarily service Northern Virginia, DC and certain regions of Maryland. If you're outside our standard service area, feel free to contact us, and we may be able to arrange special accommodations. Homes outside of our service area may incur additional fees to compensate for travel expenses.

4. Are your cleaners insured and background-checked?

Yes! All of our cleaning professionals are fully insured and have passed comprehensive background checks for your peace of mind.

5. Do I need to be home during the cleaning?

It’s not necessary for you to be home during the cleaning. Many of our customers prefer to give us access via a key, lockbox, or by leaving a door unlocked. We'll be happy to discuss the best option for you when you book your service.

6. What do I need to do before my cleaning?

To help us provide the best service, we ask that you:

De-clutter, pick up, and secure any personal or fragile items.
If you want us to clean inside cabinets or drawers, please empty them.
Remove or store any loose items from shelves, tabletops or counters.
Let us know of any areas that need extra attention (e.g., stubborn stains, pet areas, etc.).

If you need help with anything else before we arrive, just let us know!

7. What cleaning products do you use?

We use the least-aggressive cleaning products wherever possible to minimize the possibility of damaging surfaces.

Cloths, Sponges and Scrubbing Brushes:

Wherever possible, we prefer Scrub Daddy's scratch-free sponges, soft-bristled scrubbing brushes and high-quality microfiber towels to ensure your surfaces are safe and undamaged. For larger areas of tiles such as showers and bath tubs, we speed up cleaning with an electric-powered scrubber able to make quick work of old soap and water build-up.

Cleaning Spray Solution:

Our go-to general purpose cleaner mainly consists of a mixture of water, a small amount of dish soap and disinfectant such as isopropyl alcohol which is highly effective in de-greasing and drawing out dirt from most surfaces.

Tough Dirt and Grease:

If we find that a more aggressive approach is needed, we will turn to more powerful products such as Bar Keeper's Friend for stainless steel surfaces, Zap's de-greaser solution for heavy grease buildup, specialized tile and grout cleaner for especially dirty bathroom or tiles, and CLR for hard-water and calcium build-up around sink faucets.

Vacuuming:

We prefer to use the client's vacuum to minimize cross-contamination whenever possible, but if needed we will provide our own high-quality, HEPA filtered vacuum usable on hard flooring and carpets.

Mopping:

Similar to vacuums, we prefer to use the client's mops and pads, but will provide our own mops and clean, fresh microfiber pads as needed. We mop using a pH neutral floor cleaning solution that is safe for all floor types and won't leave a sticky residue behind.

Toilets:

For sanitary reasons, we only use disposable paper towels to clean toilet surfaces and ask that the client provide their own toilet brush for us to use. All toilets are sanitized with a disinfectant after cleaning. We always sanitize supplies, wash hands, and change gloves immediately after handling toilets to avoid cross-contamination.

Sanitation:

After cleaning high-touch surfaces, we apply Zap's disinfecting solution and allow it to dwell for at least 3 minutes and fully sanitize the area prior to wiping up the excess.

Our goal is to provide a thorough clean while minimizing the use of harsh chemicals. If you have specific preferences or allergies, please let us know, and we can accommodate your needs.

8. How is pricing calculated for a cleaning service?

We offer competitive rates and can provide an estimate based a virtual or in-person walk through of your home. Pricing ultimately depends on the size of the property, condition of the home, the type of service requested, and if any add-on cleaning tasks are requested. In addition to covering our labor costs, our rates cover other expenses such as transportation costs, equipment maintenance, and the re-stocking of high-quality cleaning products to ensure your home is receiving the best clean possible.

Initial or deep cleanings typically have a higher cost that reflects the greater time and effort required to "reset" your home to a baseline level of cleanliness. Regardless of the home's current condition, all first-time or initial cleaning appointments are considered deep cleanings to account for the additional time it takes to learn all the quirks and unique features of your home. Maintenance cleanings are offered at an affordable fix rate after the initial cleaning allows us to become familiar with your home and more time-efficient in future cleanings.

An alternative to fixed rates is to price a service using an hourly rate which can be done for certain cleaning scenarios that might not follow a typical house cleaning workflow. For instance, you can opt for an hourly rate in situations where it might be difficult for us to provide an accurate estimate or timeline to complete our services.

We also offer add-on cleaning services, such as oven deep cleans and carpet shampooing that can be added to a Maintenance, Deep, or Move-In/Move-Out cleaning appointment. One or multiple add-on services can be added to an appointment and will be added to the final cost of the cleaning service. Each add-on service has its own starting price which may increase based on the time and effort required for each add-on service.

When you schedule a quote or estimate, we can walk through your home and explain the breakdown of time and costs for each room in your home. We believe in full transparency and want you to fully understand the pricing of your service.

9. What if I’m not happy with the cleaning?

Customer satisfaction is our priority. If you're not completely satisfied with our work or if we have failed to complete any work agreed upon, please let us know within 24 hours after service completion, and we can schedule a visit to address any issues at no extra charge.

10. Can I customize my cleaning?

Absolutely! We offer personalized cleaning services to meet your specific needs. Whether you need special attention to certain areas, or you have specific preferences (such as eco-friendly products), just let us know, and we’ll tailor our services to suit you.

11. Do I need to provide cleaning supplies or equipment?

We bring all the necessary cleaning supplies and equipment for our standard cleaning services. We prefer to use client-provided equipment such as vacuums, mops and brooms to minimize cross-contamination when possible, but we will gladly provide our own equipment as-needed. When take great care in safely handling any client-provided equipment and will always empty out vacuum canisters and replace mop heads prior to leaving your home. We ensure that all of our supplies and equipment are thoroughly cleaned and sanitized prior to use in your home. If you have a preferred product you'd like us to use (such as a particular type of floor cleaner), feel free to provide it, and we will happily use it.

12. Do you clean in any weather conditions?

Yes! We clean year-round and in all weather conditions. If there’s extreme weather (like a snowstorm or heavy rain), we may reschedule to ensure your safety and ours. We’ll notify you in advance if this happens.

13. What if I need to cancel or reschedule my appointment?

We understand that things come up. If you need to cancel or reschedule, please give us at least 72 hours notice to avoid any cancellation fees. You can cancel your online booking through our website or contact us via phone, email to make changes.

14. How do I pay for my cleaning?

We accept a variety of payment methods, including:

Credit or debit cards
Cash
Online payments via Venmo, Cashapp, Paypal, Zelle, Square, Stripe, and more!

Payment is due upon completion of the cleaning. Recurring customers can set up automatic billing for added convenience.

If you have any other questions or need assistance, please feel free to reach out. We're here to help!

Thank you for choosing Capitol Cleaners LLC—we look forward to making your space shine!

Phone: 571 719 7011
Email: support@capitolcleanersllc.com
Website: capitolcleanersllc.com
Facebook: facebook.com/capitolcleanersllc
Instagram: @capitolcleanersllc