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Booking, Refund, and Cancellation Policy for Capitol Cleaners LLC

 

Effective Date: 7 November 2024

 

This Booking, Refund, Cancellation Policy (the “Policy”) outlines the terms and conditions related to the booking, cancellation, and refund processes for cleaning services provided by Capitol Cleaners LLC (the “Company,” “we,” “us,” or “our”). By booking a cleaning service with Capitol Cleaners LLC, you (“Client” or “you”) agree to the following terms:

 

1. Booking Policy

 

1. Service Booking:

  • Clients can book cleaning services via phone, email, or through our website.

  • A valid credit card or payment information may be required to secure a booking for certain types of services, especially for larger or more complex jobs.

  • Upon booking, you will receive a confirmation email or message outlining the details of your service, including the date, time, and type of service. Please review the confirmation for accuracy.

2. Booking Confirmation:

  • All bookings are subject to availability. While we will make every effort to accommodate your preferred time, it is not guaranteed until confirmed by the Company.

  • Once the booking is confirmed, the service is reserved exclusively for you, and the terms of cancellation (see below) apply.

3. Changes to Booking:

  • If you wish to make changes to your booking, such as rescheduling the service time or updating the services requested, please contact us at least 72 hours before the scheduled service. Changes made less than 72 hours before the scheduled appointment may incur additional charges.

 

2. Cancellation Policy

 

1. Client-Initiated Cancellations:

  • Standard Cancellation: Clients may cancel their booking at any time up to 72 hours before the scheduled service without incurring a fee.

  • Late Cancellation: Cancellations made within 72 hours of the scheduled service time will incur a cancellation fee equal to 25% of the total service cost or a flat fee of $50, whichever amount is greater.

2. No-Show or Failure to Provide Access:

  • If the Client fails to provide access to the premises at the scheduled time, or if the cleaning team is unable to perform the services due to a lack of access or preparation, a no-show fee of 50% of the original service fee will apply.

3. Company-Initiated Cancellations:

  • Capitol Cleaners LLC reserves the right to cancel or reschedule any cleaning appointment due to unforeseen circumstances such as weather, traffic, employee illness, or other factors beyond our control.

  • If the Company needs to cancel or reschedule your service, you will be notified promptly, and a new appointment will be scheduled at your convenience. In the event of a Company-initiated cancellation, you will not be charged.

 

3. Refund Policy

 

1. Request for Refund:

  • Clients are entitled to request a refund if they are dissatisfied with the cleaning services provided, but the request must be made within 24 hours of service completion.

  • Refunds will be considered only if the Client provides a valid reason, such as unsatisfactory cleaning results or service delivery not meeting the agreed-upon standards.

2. Eligibility for Refund:

  • Refunds are not automatically issued. The Company will investigate the issue and may offer a partial or full refund, depending on the circumstances.

  • If a refund is deemed appropriate, it will be processed to the original payment method within 5-7 business days.

3. Conditions for Non-Refundable Services:

  • Services that have already been completed and accepted by the Client are generally not eligible for a refund.

  • Cleaning services for non-refundable deposits or prepayment plans are excluded from this policy and cannot be refunded unless the Company fails to fulfill the agreed-upon service.

4. Partial Refunds:

  • If the cleaning was not performed to the Client’s satisfaction but the Company is not at fault, we may offer a partial refund or a re-clean at no additional charge, depending on the situation.

  • If a re-clean is requested and performed, the Client may be eligible for a partial refund if the issue persists.

 

4. Payment for Services

 

1. Payment Terms:

  • Full payment is due upon completion of the cleaning service, unless otherwise agreed upon in writing before the service is performed.

  • The Client is responsible for ensuring that payment is made promptly after the service is completed. Payment methods accepted include credit card, bank transfer, and cash.

2. Late Payment Fees:

  • If the Client fails to make payment within 3 days of the invoice date, a late fee of 50% will apply. The Company reserves the right to suspend or terminate services for outstanding balances.

 

5. No Refund on Third-Party Products or Services

 

If third-party services or products (such as cleaning supplies, equipment rentals, etc.) are purchased on behalf of the Client, the Client agrees to accept the third-party vendor’s terms, including their return or refund policies. Capitol Cleaners LLC is not responsible for refunds related to these third-party products or services.

 

6. Dispute Resolution

 

If you are dissatisfied with the services or the resolution of any refund request, we encourage you to reach out to us directly for resolution. If a dispute cannot be resolved amicably, both parties agree to resolve the matter through mediation or arbitration before pursuing any legal remedies.

 

7. Contact Information

 

For any inquiries regarding bookings, cancellations, refunds, or to report dissatisfaction with services provided, please contact us at:

 

Capitol Cleaners LLC

Phone: (571) 719 7011

Email: support@capitolcleanersllc.com

 

By booking our cleaning services, you acknowledge that you have read, understood, and agreed to the above Booking, Refund and Cancellation Policy.

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